Top Aesthetics Hires Amelia to Improve Patient and Employee Experience


Conversational AI will take the strain off staff from handling large requests and provide patients with instant service.

Posted: October 14, 2021 at 11:41 a.m. CDT|Update: 13 minutes ago

OAKLAND PARK, Florida and NEW YORK, October 14, 2021 / PRNewswire / – Amelia, the leading enterprise AI software company, today announced that Amelia has been hired by Top Aesthetics, a cosmetic surgery company known for using cutting edge technology to deliver services to high quality patients. In her new role at Top Aesthetics, Amelia will be a digital health worker for patients interested in aesthetic procedures, complementing and improving patient care and customer service by enabling staff to optimize the time spent with each patient.

On average, Top Aesthetics’ phone and online request volume reaches 200 requests per day. When the company launches marketing campaigns or special rates, the volume of requests often reaches 1,000 requests per day. Top Aesthetics wanted to use AI to improve the patient experience without forcing staff to answer repetitive frequently asked questions.

Dr. Humberto Palladino, Founder of Top Aesthetics, said the company decided to deploy Amelia, the industry-leading conversational AI agent, as it aligns with its philosophy of bringing the most advanced resources to the service of patients. Amelia will answer questions 24 hours a day, 7 days a week, by phone or via chat on the website, with services available in English and Spanish. Amelia will also evolve as demand increases, ensuring Top Aesthetics is well prepared for peak patient demands. By hiring Amelia as their first point of contact, Top Aesthetics will give staff more time to focus on surgeries and post-operative patient services, improving the overall patient experience.

Dr Palladino said: “I believe Amelia will provide a superior experience as it complements and improves many tasks in different areas, freeing up our company staff to provide better and more personalized service.

After the initial deployment, Top Aesthetics plans to expand Amelia’s responsibilities to include planning surgeries, collecting patient data and photos, and other tasks during the pre-consultation phase. The company also plans to train Amelia on pre-qualified patients.

About Top Esthétique
Our mission is to provide you with superior cosmetic surgery and service at an affordable price. Your satisfaction and safety are our priorities. To learn more, visit www.topaesthetics.com

About Amélie
Amelia is a leading enterprise AI software company with a long history of innovation in automation and conversational AI. Find out how Amelia is powering the future of work at amelia.ai.

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Margie D. Carlisle