ServiceNow extends from ITSM and SecOps to HR software

Service now published today Rome, the latest upgrade to the company’s Now platform. Better known as an IT Service Management (ITSM) and Security Operations (SecOps) platform, the new version of ServiceNow pushes the business deeper into HR software – and potential competition with it. SaaS Workday Software Provider.

The ServiceNow version also strengthens the company’s relationship with Microsoft.

ServiceNow Rome: HR software capabilities

Among the developments to watch:

  • A new ServiceNow Employee Center Portal makes it easy for team members to “request the services they need,” the company says. The portal will also offer integrations between ServiceNow workflows and Microsoft teams, according to the companies.
  • Also, a Employee journey management The capability provides personalized workflows to help employees “do tasks, learn and listen”.

While ServiceNow typically focuses on enterprise type accounts, the software has established itself as a co-managed services platform for mid-sized MSPs.

Key ServiceNow partners in the IT consulting and MSP industries include Thrive, Fully Managed and Wipro, among others. Everything, NTT Data leverages ServiceNow and Microsoft Teams as an integrated experience, companies say.

HR software for MSPs in the SME market

Kam Kaila, Partner and President, IT By Design

Meanwhile, ServiceNow hasn’t put much effort into getting into the SMB sector, leaving MSP-focused software companies to fill various market gaps.

An example: provider of talents, helpdesk and NOC (network operations center) IT By Design develops Team GPS, a cloud-based application designed to help MSP employees on their career path. Among the capabilities to note: Team GPS helps MSPs manage their employees; job performance and satisfaction; workforce culture; and overall business planning, according to Kam Kaila, president of IT By Design.

Kaila described the Team GPS software development efforts at the Build IT Live 2021 conference in August 2021. The IT By Design software is still under development, and various modules are expected to be released gradually in the coming months.

The Rome version of ServiceNow is available immediately.


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Margie D. Carlisle

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