NYCHA residents say the management company has failed to address lingering issues in the Upper West Side High Rise since taking over development

NEW YORK (CBSNew York) – In just one day, there have been two trash compactor fires in NYCHA apartments, and residents in one location say their high-rise building has been in need of repairs for years.

“There was smoke coming out of the bathroom, everywhere,” said one man.

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“People started screaming out the window for help,” said another.

“The flames are in my door,” Nancy Quintalla, 73, told CBS2’s Cory James.

That’s what she says she saw on Tuesday morning, flames bursting from a garbage chute right in front of her apartment, trapping her inside as firefighters rushed to the scene.

“Very scary because I’ve never had this situation in my life,” Quintalla said.

The fire broke out in the Wise Towers on West 90th Street on the Upper West Side, leaving three of six people seriously injured.

This is causing some neighbors to denounce the lingering problems they believe management company PACT Renaissance Collaborative, or PRC, has avoided since securing the keys.

“This compactor problem has been a problem since they took over development,” said resident Cynthia Tibbs. “This door at the front of the building has been broken for months.”

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Manhattan Borough President Gale Brewer sent a letter to the New York City Housing Authority in August, detailing more than 30 complaints to Wise Towers, even citing “the underlying problem is a lack of trust between residents of NYCHA and the PRC “.

“This is very unacceptable because there is so much money managed by the government,” Brewer said.

“So who’s to fix this?” James asked.

“This is to be overseen by NYCHA,” Brewer said.

CBS2 has contacted NYCHA regarding ongoing repairs to the fall, as well as residents’ concerns about the company that manages the property.

A spokesperson sent us a statement that reads: “NYCHA is working with our PACT management partners to address residents’ concerns. This matter is currently under investigation. “

“The PRC must go. They have to turn this development over to NYCHA because NYCHA has done a better job than the PRC leadership, ”said Tibbs.

CBS2 went to the PRC office for comment, but was told to leave and call a 914 number for a manager to answer our questions, but so far our call has not been returned. .

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We also contacted the Investigations Department to see if they were investigating. A spokesperson said he was aware of the matter but could not provide further comment.

Margie D. Carlisle