Employee Spend Management Company Triples Customer Base, Doubles Headcount, and Expands Leadership Team in Rapid Adoption of Midsize Solution
Seattle-based center appoints customer experience veteran Maureen Rhodes as senior vice president and Samantha Bergin as CMO to continue to build customer retention to 94%
SEATTLE, August 31, 2022 /PRNewswire/ — Centera software company that helps businesses gain visibility into and manage employee spending, today announced that it has tripled its customer base while retaining 94% of existing customers, doubled the size of the company year-over-year and expanded its leadership roster with the addition of maureen rhodesSVP, Customer Success, and Samantha Bergin, CMO. Rhodes brings deep domain expertise to his role, having previously served as VP of Services at Concur, while Bergin brings more than 20 years of B2B and B2C technology marketing knowledge to Center.
The explosive customer growth is driven by multiple factors, including the widespread adoption of spend management programs within large enterprises and new and growing demand for SMBs to serve. Additionally, the introduction of the hybrid working landscape is prompting companies to audit their spending more closely as workforces are dispersed across different locations. Center’s significant year-over-year customer growth shows the direction the economy is heading as businesses tighten control of their bottom line with demand for visibility into day-to-day spend.
maureen rhodes boarded in May 2021 as SVP, Customer Success of the company. With over 15 years of leadership experience in the CX function, Rhodes has built the Center’s Customer Success team from the ground up, defining and developing the department’s strategic vision. Samantha Bergin joined the company in April 2022 as Chief Marketing Officer, bringing nearly 25 years of proven marketing expertise to guide the planning, development and execution of the Centre’s growth initiatives.
“The last 12 months have been a banner year on all fronts for our business, fueled by the challenge of managing expenses in hybrid work environments and the recognition among businesses to have greater checks and balances on company expenses,” said Naveen Singh, CEO of the Center. “These factors, backed by strong customer demand and an outstanding management team of finance and technology veterans, provide us with a winning combination to succeed.”
The basic offer of the center is Expense Center, an integrated corporate card and expense management solution that automatically captures expenses as they happen and provides real-time visibility and flexible expense controls. With a usage-based model requiring no upfront investment, Center is particularly suited to the mid-market segment. Traction was boosted in key verticals such as construction, business services, nonprofits, retail and consumer services through investments in customer experience; high-end deployment ensures customization of the solution to meet specific needs and on-demand support.
“In the construction world, we’re constantly working on a myriad of projects and tracking expenses across multiple jobs and job codes, which can be a time-consuming and difficult task for our finance team,” said Brian Volk, Controller of Veit, a full-service specialty contracting company. “Center automates what was previously a manual expense process, and we’ve reduced our monthly close and reconciliation days, giving back valuable time to our teams and streamlining the entire expense workflow.”
About the center
Center is a software company that helps businesses gain visibility into and manage employee spending. Our leadership shaped the first wave of expense management innovations and created Center to deliver a more cost-effective and modern way to automate expense processing for midsize businesses. Spend center, our core offering, is an integrated corporate card and expense solution used by small and medium-sized businesses to save time, improve operations and compliance, and provide real-time insights to finance teams for better decision making. of decision. Center is a private company headquartered in Bellevue, WA with team members nationwide. For more information, visit getcenter.com.